Bookings must be made at least 1 day in advance. For cancellations: more than 7 days before your tour, you'll receive a full refund minus a 5% processing fee; between 7 days and 72 hours before, a 10% fee applies; inside 72 hours, or for no-shows, bookings are non-refundable.

Yes! We offer tailored private experiences for individuals, families, and larger groups. Whether you want a customized itinerary or an exclusive guide for your group, contact us directly through our Request a Custom Booking page to plan your ideal journey.

We recommend booking at least 1 to 2 weeks in advance, especially during peak travel seasons, as group sizes are limited to keep experiences intimate. If you're looking for last-minute availability, you can check our booking calendar for next-day spots.

Due to the historic nature of Kyoto's heritage sites, most walking and cycling tours involve physical barriers such as uneven cobblestones, loose gravel, narrow steps, and traditional wooden structures without ramps.

‍Standard Tours: Our standard walking and e-bike experiences are designed for guests who can comfortably walk short-to-moderate distances, navigate steps, and stand for extended periods.

‍Wheelchair Access: Standard public transit and walking routes are generally not fully wheelchair-accessible. Fully accessible customized itineraries typically require private vehicle transfers (utilizing a collapsible wheelchair) and tailored routes that focus on modern or flat barrier-free locations.Custom Adaptations: If you or someone in your group has mobility concerns, please contact us before booking. While we cannot alter the historic architecture of Kyoto's temples, we will give you an honest assessment of what is realistic and help tailor a private route to minimize stairs and long walking distances.