Privacy Policy

Last updated: August 29, 2026

City Rocker Tours ("City Rocker Tours", "we", "us", or "our") respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit our website, make a booking, contact us, or otherwise use our services.

By using our website or booking our tours, you acknowledge the practices described in this Privacy Policy.

1. Who We Are

City Rocker Tours is located at:

City Rocker Tours
〒600-8223
Kyoto City, Shimogyo Ward
Daikokucho 227, 2nd Kyoto Building 402
Kyoto, Japan

Email: contact@cityrocker.tours

For purposes of applicable data protection laws, City Rocker Tours is responsible for determining how and why your personal information is processed in connection with our tours and services.

2. Information We Collect

We may collect personal information that you provide to us when you make a booking, contact us, or use our website.

This may include:

  • Full name
  • Email address
  • Telephone number
  • Booking and tour information
  • Information about other guests travelling with you
  • Dietary preferences, food requirements, allergies, or other information you voluntarily provide to help us arrange your tour
  • Special tour requests or other information necessary to provide the requested service
  • Information relating to your communications with us

You may also provide information about other people travelling with you. If you provide personal information about another guest, you should ensure that you have their permission to provide that information to us.

We do not intentionally collect more personal information than is reasonably necessary to provide and administer our services.

3. Booking Information and Bókun

Our website uses Bókun, a booking platform operated by Tripadvisor LLC, to process and manage tour bookings.

When you make a booking, the information you enter into the Bókun booking system is processed through Bókun for purposes including:

  • Processing and managing your booking
  • Confirming your reservation
  • Communicating with you about your booking
  • Providing the tour or activity you have purchased
  • Managing guest requirements and special requests
  • Supporting customer service
  • Preventing fraud and maintaining the security of the booking system
  • Maintaining appropriate business and legal records

Bókun may process personal information on our behalf in connection with the booking services. Bókun's current Data Processing Agreement describes Bókun as a data processor when it processes personal data on behalf of a tour operator and includes contact information, travel-arrangement information, and certain sensitive information among the types of data that may be processed.

Bókun's own privacy policy also describes the collection and processing of booking information and personal information necessary to facilitate travel bookings.

For more information about how Bókun processes personal information, you should review Bókun's own Privacy Policy.

4. Payment Processing

Payments for bookings are processed through Bókun using Stripe as the payment service provider.

City Rocker Tours does not intend to collect or store your full payment card details directly through our website.

Payment information is processed by the applicable payment service providers in accordance with their own privacy policies and terms.

5. How We Use Your Personal Information

We use personal information for purposes including:

Providing our services

We use your information to:

  • Process and manage bookings
  • Provide tours and related services
  • Communicate booking confirmations and important tour information
  • Respond to questions and requests
  • Accommodate dietary requirements and other guest requests
  • Coordinate with guides, subcontractors, suppliers, or other service providers involved in delivering your tour
  • Handle changes, cancellations, refunds, or other booking-related matters

Communications

We may contact you by email, telephone, or other appropriate communication methods regarding your booking or services you have requested.

These service-related communications may include booking confirmations, changes to tour arrangements, operational information, safety information, and other communications necessary to provide the service.

Marketing

If you separately agree to receive promotional communications, we may use your email address to send you information about City Rocker Tours, including:

  • New tours
  • Special offers
  • Promotions
  • Events
  • Related products or services
  • Other news that we believe may be relevant to you

You can unsubscribe from promotional communications at any time.

Your decision not to receive promotional communications will not affect your ability to book or use our services.

Website analytics and improvement

We use analytics services, including Google Analytics to understand how visitors use our website, measure website performance, identify technical issues, and improve our website and services.

These services may collect information such as IP address, device information, browser type, pages visited, referring websites, approximate location, and information about how you interact with the website.

Where applicable, analytics and tracking technologies will be used in accordance with our cookie and consent settings and applicable law.

6. Sharing Your Personal Information

We may share personal information with third parties when reasonably necessary to provide our services or operate our business.

These third parties may include:

Bókun

We use Bókun to operate our booking system and manage reservations.

Payment and Protection Providers

Payment information is processed through payment service providers, including Stripe, through the Bókun booking system. If you opt in to Enhanced Refund Terms during checkout, your booking details may be shared with Protect Group to process and administer refund protection and claims.

Guides and subcontractors

We may provide relevant guest information to guides, subcontractors, suppliers, or other service providers who need the information to provide the tour or service you have booked.

For example, where a tour is operated or supported by an independent guide or subcontractor, we may provide that person's or group's relevant booking information so that the service can be delivered.

We only intend to provide information reasonably necessary for the service.

Affiliate and partner services

Some links on our website may direct you to third-party or affiliate websites.

If you choose to book a service through an affiliate or other third-party provider, your personal information may be collected directly by that provider.

Where an affiliate or partner requires booking or guest information to fulfil a service or booking, we may provide relevant information to that partner where appropriate and permitted.

We are not responsible for the privacy practices of independent third-party websites or providers. You should review their privacy policies before providing personal information to them.

Legal requirements

We may disclose personal information where we reasonably believe that disclosure is necessary to:

  • Comply with applicable law or legal process
  • Respond to lawful requests from government authorities
  • Protect our rights, property, or safety
  • Protect the safety of our guests, staff, guides, or other persons
  • Prevent or investigate fraud or other unlawful activity
  • Enforce our agreements or policies
  • Resolve disputes

We may also transfer information in connection with a merger, acquisition, restructuring, sale of assets, or similar business transaction.

7. Information We Do Not Collect Directly

When you click certain third-party or affiliate links, the third party may collect information directly from you.

In those circumstances, the information is collected by that third party rather than by City Rocker Tours.

The third party's own privacy policy will apply to information that it collects directly.

8. Cookies and Tracking Technologies

Our website may use cookies and similar technologies.

Cookies may be used for purposes including:

  • Operating and securing the website
  • Remembering preferences
  • Measuring website traffic
  • Understanding how visitors use our website
  • Improving website performance
  • Analytics and marketing measurement

We currently use Google Analytics for website analytics.

Some cookies or tracking technologies may be provided by third-party services.

Where applicable, you will be provided with choices regarding non-essential cookies and tracking technologies through our cookie consent mechanism.

You can also control cookies through your browser settings. Disabling certain cookies may affect the functionality of the website.

9. Retention of Personal Information

We do not intend to retain customer personal information indefinitely.

Our general practice is to retain personal information only for as long as reasonably necessary to:

  • Complete and administer your booking
  • Provide customer service
  • Handle cancellations, refunds, or disputes
  • Meet applicable legal, tax, accounting, or regulatory requirements
  • Establish, exercise, or defend legal claims
  • Maintain necessary business records

We aim to delete or anonymize personal information when it is no longer reasonably necessary for these purposes, subject to any legal or legitimate business requirements that require longer retention.

Please note that third-party service providers such as Bókun, payment processors, analytics providers, or other service providers may have their own retention periods under their respective policies and legal obligations.

10. International Transfers

Because we use third-party service providers, including Bókun, Stripe, Google, and potentially other service providers or tour partners, your personal information may be processed or stored outside Japan.

These providers may operate in countries other than the country in which you reside.

Where personal information is transferred internationally, we will take reasonable steps to ensure that the information is handled in accordance with applicable privacy laws and appropriate safeguards.

11. Security

We take reasonable measures to protect personal information against unauthorized access, alteration, disclosure, or destruction.

However, no method of transmitting information over the internet or storing information electronically is completely secure. We cannot guarantee the absolute security of your information.

12. Children's Privacy

Our tours may be booked by families travelling with children.

However, our tours are not intended to be booked or participated in by children independently. A parent or legal guardian should make bookings and provide information for children travelling as part of their group.

We do not knowingly collect personal information directly from children for the purpose of allowing them to independently create accounts or make bookings.

If you believe that a child has provided personal information to us improperly, please contact us so that we can review the situation and take appropriate action.

13. Your Privacy Rights

Depending on where you live and the laws applicable to you, you may have rights regarding your personal information.

These may include the right to:

  • Request access to personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of your personal information
  • Request restriction of certain processing
  • Object to certain processing
  • Withdraw consent where processing is based on consent
  • Request information about how your personal information is processed

You may also unsubscribe from promotional emails at any time.

To exercise any applicable privacy rights, please contact us using the details below.

We may need to verify your identity before fulfilling certain requests.

Some information may need to be retained where required by law or where we have another lawful basis for retaining it.

14. Third-Party Websites

Our website may contain links to websites operated by third parties, including affiliate partners and other travel providers.

We do not control those websites and are not responsible for their privacy practices, security, or content.

We encourage you to review the privacy policy of any third-party website before providing personal information.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, technology, legal requirements, or business practices.

When we make changes, we will update the "Last updated" date at the top of this Privacy Policy.

Where required by applicable law, we will provide additional notice of material changes.

16. Contact Us

If you have questions about this Privacy Policy or how we handle your personal information, please contact us:

City Rocker Tours
〒600-8223
Kyoto City, Shimogyo Ward
Daikokucho 227, 2nd Kyoto Building 402
Kyoto, Japan

Email: contact@cityrocker.tours